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Aug
13

Deutsch

Sehr geehrte(r) Kunde/Kundin,

Vom Aug 13. bis Sep 4 ist kein deutschsprachiger technischer Support verfügbar. Wir bitten Sie deshalb, technische Probleme und Fragen in Englisch zu schreiben.

Wir entschuldigen uns für etwaige Unannehmlichkeiten und bedanken uns für Ihr Verständnis.

Nederlands

Geachte klant,

Van Aug 13 tot en met 4 Sep zal er geen Nederlandstalige ondersteuning zijn. Wij verzoeken u derhalve technische vragen en problemen in het Engels te omschrijven.

Onze excuses voor het ongemak en bedankt voor uw begrip

English

Dear Sir,

Thanks for your visiting Thecus ESUPPORT site, the Dutch and German service temporarily unavailable during Friday 13/Aug/2016 – Monday 4/Sep/2016, in this period of time we would reply to you in English and thanks for your patience & understanding in advance.

 

Best Regards!

Thecus Support Team
Thecus Technology Corp.


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May
27
Overview about how Thecus staff check NAS remotely
Posted by Yvon Lei on 27 May 2015 18:38

Overview about how Thecus staff check NAS remotely

For some issue Thecus need arrange engineer to check your NAS remotely, and difference issue need very method to access your NAS or environment, thus following difference ways for your reference: 

http://esupport.thecus.com/default_import/Knowledgebase/Article/View/591/0/overview-about-how-thecus-staff-check-nas-remotely

 


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Mar
25
Some tips for tech support
Posted by Yvon Lei on 25 March 2015 19:46

Welcome to Thecus ESUPPORT, following useful tips for your reference:

1. FAQ: Thecus staff prepare useful FAQ files for user to search & download for 8 years, most case could resolve from these FAQ.

2. CONF.BIN: If you system have some issue or you would proivde you system log for we analysis for you, please download CONF.BIN.
For N2310/N4310/N2520/N2560/N4520/N4560 can be download from NAS ADMIN WEB IU->left upper corner have a GEAR icon->SYSTEM MANAGEMENT->CONFIG MGMT->DOWNLOAD.
Rest of NAS model can be downloaded from [System Management/ Config Mgmt] and then press [Download] button.

3. If you case need staff remote check your NAS, please visist following difference ways: 

http://esupport.thecus.com/default_import/Knowledgebase/Article/View/591/0/overview-about-how-thecus-staff-check-nas-remotely

 

 

 

 


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