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Thecus Mail Server Migration
Posted by Ken Pi on 02 December 2016 09:50

Dear Valued Customer,

Starting from today(December 2), we will be migrating and updating our mail servers.  During the operation mails from the ticket system may be delayed intermittently. If you do not receive mail for registration or authentication, please direct your inquiries to Our staff will do our best to make this migration as swift as possible for you.

Best Regards!
Thecus Support Team

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Overview about how Thecus staff check NAS remotely
Posted by Yvon Lei on 27 May 2015 18:38

Overview about how Thecus staff check NAS remotely

For some issue Thecus need arrange engineer to check your NAS remotely, and difference issue need very method to access your NAS or environment, thus following difference ways for your reference:


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Some tips for tech support
Posted by Yvon Lei on 25 March 2015 19:46

Welcome to Thecus ESUPPORT, following useful tips for your reference:

1. FAQ: Thecus staff prepare useful FAQ files for user to search & download for 8 years, most case could resolve from these FAQ.

2. CONF.BIN: If you system have some issue or you would proivde you system log for we analysis for you, please download CONF.BIN.
For N2310/N4310/N2520/N2560/N4520/N4560 can be download from NAS ADMIN WEB IU->left upper corner have a GEAR icon->SYSTEM MANAGEMENT->CONFIG MGMT->DOWNLOAD.
Rest of NAS model can be downloaded from [System Management/ Config Mgmt] and then press [Download] button.

3. If you case need staff remote check your NAS, please visist following difference ways:





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