If N4310 HW damaged how to access data again. (RAID data rescue)

Please kindly assist us doing following steps to update via USB & ADMIN WEB UI "BOTH" for this issue:

A-USB Flash
Please update N4310 internal MB OS to 828 and then update to 867:
N4310 OS6 build 828 & JM patch USB upgrade
http://esupport.thecus.com/default_import/Knowledgebase/Article/View/267/0/n4310-os6-build-828--jm-patch-usb-upgrade
or
https://www.dropbox.com/s/1u550z8d4mtu1wt/N2310-USB.2.1.2-FLASH-867.zip?dl=0

N4310 OS6 build 867 USB upgrade for brand new initial
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/597/0/n4310-os6-build-latest-usb-upgrade
or
https://www.dropbox.com/s/xpgq56g0ickgwd7/N4310-USB.2.1.2-FLASH-867.zip?dl=0

B- Choose one of item depend on you condition.

B-1. (If went to keep user data) Via following USB tool remove HDD OS but keep data for a brand new initial:
http://esupport.thecus.com/Knowledgebase/Article/View/217/0/how-to-remove-n2310-n2520-n2560-n4520-n4560-os6-from-hdd-and-keep-data-than-doing-a-new-os-initial

B-2. (If went to clean all data out) Via following USB tool clean HDD OS up for a brand new initial:
http://esupport.thecus.com/Knowledgebase/Article/View/216/0/how-to-clean-n2310-n2520-n2560-n4520-n4560-os6-hdd-up-and-doing-a-brand-new-initial

C-INTELLIGENT NAS

Download latest Intelligent NAS from http://install.thecus.com and initial the N4310

D-AMDIN UI
D-1.Download latest or beta for ADMIN WEB UI upgrade file from:
http://www.thecus.com => Linux NAS => N4310 => Downloads => Firmware => http://www.thecus.com/sp_download_page.php?TYPE_ID=3&PROD_ID=97

D-2.Login ADMIN WEB UI PAGE->LEFT UPPER CORNER A GEAR BOX ICON -> CONTROL PANEL -> OFFICIAL NAS APPLICATION -> manual upload latest N4310 FW -> UPDATE, and than reboot NAS.

E-Once above action can't make NAS back to work, please contact with your reseller, local distributor or Thecus Branch office for RMA service directly.

Distributor
http://www.thecus.com/wtb.php

Thecus Branch office
http://www.thecus.com/about_contact.php

In US & Canada please contact with Thecus US directly for RMA service and following Thecus info for your reference:
rma_us@thecus.com

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如果 N4310 硬體發生問題要如何存取資料 (RAID 資料救援)

請依以下步驟透過USB工具及管理介面操作:

A-USB 隨身碟更新版本
請更新 N4310 內建主板OS到 828 版本, 再更新到 867版本:
N4310 OS6 build 828 & JM patch USB 隨身碟更新版本
http://esupport.thecus.com/default_import/Knowledgebase/Article/View/267/0/n4310-os6-build-828--jm-patch-usb-upgrade
或
https://www.dropbox.com/s/1u550z8d4mtu1wt/N2310-USB.2.1.2-FLASH-867.zip?dl=0

N4310 OS6 build 867 USB 隨身碟更新版本(重新初始化)
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/597/0/n4310-os6-build-latest-usb-upgrade
或
https://www.dropbox.com/s/xpgq56g0ickgwd7/N4310-USB.2.1.2-FLASH-867.zip?dl=0

B- 視您的情況選擇其中一種
B-1. (如果要保留資料) 用以下USB 隨身碟工具清除硬碟OS但保留資料以重新初始化:
http://esupport.thecus.com/Knowledgebase/Article/View/217/0/how-to-remove-n2310-n2520-n2560-n4520-n4560-os6-from-hdd-and-keep-data-than-doing-a-new-os-initial
B-2. (如果不需保留資料) 用以下USB 隨身碟工具完全清除硬碟以重新初始化:
http://esupport.thecus.com/Knowledgebase/Article/View/216/0/how-to-clean-n2310-n2520-n2560-n4520-n4560-os6-hdd-up-and-doing-a-brand-new-initial
 
C-INTELLIGENT NAS
下載最新版本 http://install.thecus.com 並初始化N4310

D-管理者介面
D-1.從管理者介面更新以下連結下載的最新版本:
http://www.thecus.com => Linux NAS => N4310 => Downloads => Firmware => http://www.thecus.com/sp_download_page.php?TYPE_ID=3&PROD_ID=97
D-2.登入管理者介面 → 左上角的齒輪符號  →  控制台  →  NAS 官方應用程式 →  手動上傳更新版本N4310 版本  →  更新, 然後重啟 NAS.

E-如果以上操作無法讓NAS正常運作, 請連繫台灣維修中心送修 http://tc.thecus.com/sp_rma.php

============================================================
如果 N4310 硬件发生问题要如何存取数据 (RAID 数据救援)

请依以下步骤透过USB工具及管理接口操作:

A-USB 随身碟更新版本
请更新 N4310 内建主板OS到 828 版本, 再更新到 867版本:
N4310 OS6 build 828 & JM patch USB 随身碟更新版本
http://esupport.thecus.com/default_import/Knowledgebase/Article/View/267/0/n4310-os6-build-828--jm-patch-usb-upgrade
或
https://www.dropbox.com/s/1u550z8d4mtu1wt/N2310-USB.2.1.2-FLASH-867.zip?dl=0

N4310 OS6 build 867 USB 随身碟更新版本(重新初始化)
http://thecus.kayako.com/default_import/Knowledgebase/Article/View/597/0/n4310-os6-build-latest-usb-upgrade
或
https://www.dropbox.com/s/xpgq56g0ickgwd7/N4310-USB.2.1.2-FLASH-867.zip?dl=0

B- 视您的情况选择其中一种
B-1. (如果要保留数据) 用以下USB 随身碟工具清除硬盘OS但保留数据以重新初始化:
http://esupport.thecus.com/Knowledgebase/Article/View/217/0/how-to-remove-n2310-n2520-n2560-n4520-n4560-os6-from-hdd-and-keep-data-than-doing-a-new-os-initial
B-2. (如果不需保留数据) 用以下USB 随身碟工具完全清除硬盘以重新初始化:
http://esupport.thecus.com/Knowledgebase/Article/View/216/0/how-to-clean-n2310-n2520-n2560-n4520-n4560-os6-hdd-up-and-doing-a-brand-new-initial

C-INTELLIGENT NAS
下载最新版本 http://install.thecus.com 并初始化N4310

D-管理者介面
D-1.从管理者介面更新以下连结下载的最新版本:
http://www.thecus.com => Linux NAS => N4310 => Downloads => Firmware => http://www.thecus.com/sp_download_page.php?TYPE_ID=3&PROD_ID=97
D-2.登入管理者介面 → 左上角的齿轮符号  →  控制台  →  NAS 官方应用程序 →  手动上传更新版本N4310 版本  →  更新, 然后重启 NAS.

E-如果以上操作无法让NAS正常运作, 请连系送修
華北區授權技術服務中心- 北京科华嘉业科贸有限公司
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華南區授權技術服務中心- 深圳市昌讯电脑技术有限公司
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邮 箱：szchangxun@88nas.com
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