WSS FAQ How to get Windows info let we check for you

Please collect info & log file from msinfo32 & wevtutil total 4 files let we check for you

msinfo.txt
Application.evtx
System System.evtx
HardwareEvents.evtx

1. Get system information from msinfo32 

FROM DOS PROMPT
Windows Key + R
Type CMD
msinfo32 /report %HOMEPATH%\Desktop\msinfo.txt

or

FROM POWERSHELL
cd Desktop
msinfo32 /report msinfo.txt

2. Get event log from wevtutil

FROM DOS PROPMT
Windows Key + R
Type CMD
cd Desktop
wevtutil epl Application Application.evtx
wevtutil epl System System.evtx
wevtutil epl HardwareEvents HardwareEvents.evtx

FROM POWERSHELL
cd Desktop
wevtutil epl Application Application.evtx
wevtutil epl System System.evtx
wevtutil epl HardwareEvents HardwareEvents.evtx